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About Us

iQ Network has been helping small to medium sized business manage their IT since 2007 and can help you manage all of your IT needs.  From daily systems maintenance to custom network projects, we allow you to focus on your business and leave the “computer stuff” to us. 


Our services are client focused, proactive and dependable with our ultimate goal to save you time, money and lost productivity by ensuring the integrity and reliability of your company’s technology services. 


We know you have numerous choices for IT services, so we strive to set ourselves apart by focusing on these core initiatives:-


  • Value. We offer a competitive fee structure and value-for-money preventative maintenance solutions. 


  • Adaptability. Your business isn't like anyone else's so why should you settle for a limited IT solution that was built for someone else? At IQ Networks, we offer a variety of IT managed service packages with all the services your unique business demands, with plenty of room for growth and change.


  • Expertise. If you're like most business owners, your primary focus is your company. Our staff consists of highly trained IT support experts, who have extensive experience in providing reliable technology services to a wide variety of business sectors. And we won't hit you with confusing jargon after meeting with you and identifying your specific needs.  We’ll provide clear explanations of our processes and recommendations.


  • Reliability. We know an outage can have a drastic impact on your productivity and revenue stream. Many IT companies operate on the "patch" solution, where they fix what breaks and call it a day. By booking a free consultation, we will analyse each component and make recommendations to prevent future problems.


  • Personal. We put a lot of emphasis in the human aspect of IT Services. For us, personal touch is more than a gimmick it’s a philosophy!


Our comprehensive IT support services are broken into two key components: Managed Services (or Preventive Maintenance) and Professional Services.  The goal of Managed Services is to continually monitor our clients' system performance, capacity and usage.  We manage your IT with industry best practices.   This proactive support allows us to minimize the threats of failure long before they occur.  With Professional Services we can assist you with your IT moves, upgrades, and projects to meet your goals and budget.

Make your lives easier by truly removing the headaches of IT.  Let us help you, and your business to be more productive.  Being a small business ourselves, we understand the IT needs of small businesses.  Not everyone is the same, so you’ll want to rely on a team of professionals who are looking out for your specific interests. 


Call us today at 07 5522 8822 for a free evaluation of your network and explore the way we can start saving you both time and money.

Services

At iQ Network, our mission is to improve your business success by providing integrated solutions and professional services to meet your technological and organisational needs. Our responsibility to you is to apply the appropriate solution to your business needs and to provide the highest level of support available. Among other things, we provide troubleshooting, technical support and consulting for stand-alone and networked computers.

Whether you’re a company that has outgrown its existing network or an individual who just needs help, we can help you!  We offer technology-related services ranging from installing a new PC to planning and configuring a corporate network.  We will work with you to provide an end-to-end solution custom tailored to meet your needs.

Reactive Computer Solutions

Hardware problem? Software problem? Don’t know what kind of problem? Don’t endure the frustration or the cost of downtime any longer.  Our technicians are standing by to solve your computer problems with minimal downtime. Because we come to you and where possible, solve the problem on site, your business can remain as productive as possible at all times. In some cases, we can even solve your problem via remote, accessing your system from our premises.


Remote Maintenance

Remote support is great way to quickly resolve small issues or to provide you with support in situations where an on-site visit is not possible. Our remote support service provides you with an affordable way to get personalised service without an on-site visit.


Preventative Maintenance

Ignorance is not always bliss, especially when it comes to your computer network!  Although it may be working at the moment, the day will come when that old server stops. Can your business afford to close down for up to a week, spend thousands of dollars to get old machines working again and keep business running while the new server is ordered and installed? You are effectively spending money twice. Solid business processes have made the Preventative Maintenance model much more efficient than traditional break-fix support or on-staff IT. Companies of all sizes are quickly realising the benefits to outsourcing their IT Support.

Some of the benefits a maintenance/service agreement may include are:-

  • Priority service response, meaning you receive emergency assistance quickly when crises arise;

  • Reduced call out fees;

  • Help ensure productivity, efficiency and uninterrupted business operations as well as limiting computer downtime;

  • Four or more pre-paid service hours each month;

  • Daily monitoring of servers and critical systems and equipment to provide proactive protection from failures, errors, and other business disruptions;

  • Discounted rates;

  • Discounted rates for employees personal systems

Testimonials

 “We have been using Tim Barrett for our IT support for over 17 years now. Whether it's just to setup a new staff member or to install a new server, we have been very satisfied with the prompt support provided. iQ Network give us the confidence in our computer network so we can concentrate on our business tasks.”

Billy Cross - Cross Promotions International

“I have found Tim to always be professional and respond to queries / troubleshooting in a very timely manner. I would happily recommend iQ Network to my family, friends and business colleagues.”

Andrew McLauchlan - McLauchlan Wealth

“Tim Barrett from iQ Network has been successfully taking care of our Firms IT support for approximately 7 years now and we are very impressed with Tim's rapid response, professional approach to our employees, Tim's IT knowledge and his availability during office hours and after hours. We have recommended iQ Network to other businesses and their feedback on Tim is always positive considering businesses have varied operational systems for him to deal with, they wish they had engaged Tim much earlier."

Graham Ridgewell - Shane Ellis Legal Group

 

Contact Us!

Be in touch today — and start your business on a path to success.

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Address

80-82 Upton St, QLD 4217, Australia

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(07) 5522 8822